We cater to dogs and cats, offering a wide range of products tailored to their needs. From premium food and treats to toys, grooming essentials, apparel, outdoor products and accessories.

Shipping times vary based on your location:

1. USA – Shipping takes between 3 to 9 days.
2. Canada – Shipping takes between 4 to 9 days.
3. United Kingdom – Shipping takes between 4 to 9 days.
4. European Union – Shipping takes between 4 to 9 days.
5. Australia – Shipping takes between 4 to 9 days.

For more details or updates on your order, feel free to contact us!

We’re here to help! If you’re having trouble placing an order, follow these steps:

1. Check Your Internet Connection – Ensure you have a stable internet connection while shopping.
2. Clear Cache and Cookies – Try clearing your browser’s cache and cookies, then reload the page.
3. Verify Payment Information – Double-check your payment details to make sure they’re accurate.
4. Try a Different Browser or Device – If the issue persists, switch to another browser or device.
5. Contact Us – If none of the above works, please reach out to our customer support team at info@petsnplay.shop. Share the details of the issue so we can assist you quickly.

We’ll make sure your shopping experience is smooth and stress-free!

We understand that sometimes returns or replacements are necessary. Here’s how you can initiate the process:

Check Eligibility
Ensure your item is eligible for return or replacement. Items must be unused, in their original packaging, and within the return window (typically 7 days from delivery).

Processing the Replacement
After receiving and inspecting the returned item, we’ll ship your replacement or issue a refund if requested.

If you have any questions or need further assistance, don’t hesitate to contact us!

For orders cancellation, Pets' N Play offers a full refund before products are processed by warehouses.

You can reach us via email at info@petsnplay.shop or through our Contact us page for quick assistance.